Return Policy
At Zeeam Store, we are committed to providing quality products and excellent customer service. Please review our Refund Policy below for information regarding refunds, returns, and order concerns.
​
1. All Sales Are Final
Due to the nature of our products—many of which are perishable or imported specialty goods—all sales are final.
We do not offer refunds or returns on:
Perishable items (food, beverages, frozen items, spices, etc.)
Personal care products
Clearance or discounted items
Products damaged due to mishandling after delivery or pickup
​
2. Incorrect or Damaged Items
If you receive an incorrect, defective, or damaged product, we will gladly review the issue.
To submit a claim, you must contact us within 24 hours of receiving your order with:
Your order number
A clear photo of the item(s)
A brief description of the issue
Email: zeeam.store@gmail.com
Phone: 240-521-1205
If approved, we may offer store credit or a replacement item, depending on product availability.
3. Non-Delivery Errors
If an issue occurs due to our team (missing item, incorrect item, or delivery error), we will correct the mistake at no cost to you.
​
4. Customer-Provided Information Errors
Refunds or replacements cannot be issued for:
Incorrect delivery address
Missed delivery attempts
Items left at the address but not retrieved
Delays caused by customer unavailability
​
5. Order Cancellation
Orders may only be canceled within 30 minutes of placing the order.
After that window, orders cannot be modified or refunded because preparation and packaging may have begun.
​
6. Contact Us
If you have questions about this Refund Policy or need help with an order, please reach out:
📞 240-521-1205